Dear postal resident

When you enter an issue in Ladybug you should always get a response from us. We have a goal of responding to every issue you report. 

When I write my response, I identify myself clearly, so you can come complain if you don't like what I say. 

I also like to address the bug opener by first name. However, today I came across one where a handle was used, clearly not a name. I'm not interested in writing “Dear Fuzzybear99”. So instead I wrote:

Dear “Valued Customer”,

I hope they get the joke.